Founded in February 2017, Fulfilio provides a national end-to-end service for Australian eCommerce businesses, storing and shipping their products using the country’s largest delivery network from Australia Post.
Mathew Galt, CEO of Fulfilio said: “Australian consumers are expecting faster and more cost-effective delivery options, which unless your business has multiple warehouses, is simply not an option”.
Fulfilio has fulfilment centres in Melbourne, Sydney, Brisbane and Perth, allowing businesses to store their stock closer to their customers to respond to a range of customer delivery needs.
Australians are online shopping more than ever, with sales increasing 19.2% last year – almost double 2016’s growth rate, according to Australia Post research.
Mr Galt said online shopping was expected to grow even more this year and Fulfilio allowed local businesses to meet the strong demand, while also providing unique shopping experiences such as custom packaging, free returns and personalised communications.
Codie Palmer – Director at Illegal Tender, a rum distillery based in regional WA – said Fulfilio had already allowed his business to build national scale.
“It gives me more time and flexibility to focus on building the business,” Mr Palmer said.
“Giving our customers a professional experience is a big part of our business model. Fulfilio delivers this by faster delivery or same-day delivery for larger cities, something that previously wasn’t an option for our business because of our rural location.”
Mr Palmer praised Fulfilio’s analytics tool, which shows where customers are located and what they are buying.
“We can find more customers and what they might want next. It’s given us visibility of our customer base that we would never have otherwise, which has in turn helped us hone in on our marketing and customer-facing campaigns to increase sales and grow the business.”